Refund policy

At Muneezy, customer satisfaction is our priority. We carefully inspect every order before dispatch to ensure you receive the best quality product.

Exchange Policy

We offer exchanges under the following conditions:

• Exchange requests must be made within 7 days of receiving your order.
• The item must be unused, unwashed, unworn, and in its original condition with all tags attached.
• Items showing signs of use, washing, perfume, stains, or damage will not be accepted for exchange.

Refund Policy

We do not offer refunds for change of mind, incorrect size selection, or personal preference.

Refunds are only applicable if:

• You receive a wrong item.
• You receive a damaged or defective product.

If approved, the refund will be processed through your original payment method or bank transfer, depending on the payment option used.

Exchange Process

To request an exchange:

1. Contact our customer support within 7 days of delivery.
2. Share your Order Number along with clear photos or a short video of the product.
3. Once approved, our team will guide you through the exchange process.

Shipping Charges

• Customers are responsible for return shipping charges unless the item received is incorrect or damaged.
• Muneezy will cover the shipping cost for sending the replacement item only if the mistake was on our end.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Products purchased on clearance or final sale.
• Used, washed, altered, or damaged items.
• Products without original tags or packaging.

Order Cancellation

Orders can only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled.

Contact Us

For any questions regarding returns or exchanges, please contact our customer support team.